At Zafrona.store, your satisfaction is our priority. If you’re not fully pleased with your order, we offer a clear and customer-friendly return and refund process.

1. Return Eligibility

1.1 Return Shipping Process

Returning your item is hassle-free!

  • All return requests must be made within 30 days of receiving your order.
  • Requests submitted after this period will not be accepted.
  • Once your return is approved, we’ll email you a prepaid return shipping label.

1.2 Condition of Returned Items

To qualify for a return, the item must be:

  • Unused and unwashed
  • In its original packaging
  • With all original tags still attached

Products that have been worn, altered, or damaged due to misuse will not be accepted.

1.3 Non-Returnable Products

The following items are excluded from returns:

  • Personal hygiene or care items
  • Final sale merchandise
  • Customized or personalized goods

1.4 Return Shipping Charges

Return shipping is free for all eligible products. No additional return fees apply.

2. Refund Process

Once we receive and inspect the returned item, your refund will be processed to the original payment method within 10 business days. You’ll receive an email confirmation once your refund has been successfully processed.

3. Delayed or Missing Refunds

If you haven’t received your refund after the 10-business-day window:

  • Check your bank or payment provider
  • Contact your credit card issuer for updates
  • If you’re still having trouble, reach out to us at support@zafrona.store

4. Damaged or Defective Items

If your order arrives damaged or defective, notify us within 24 hours of delivery. Please send photos of the issue along with your order number to support@zafrona.store, and we’ll assist with a replacement, refund, or exchange.

5. Exchange Policy

We accept exchanges! If you’d like to swap an item or have changed your mind, submit an exchange request and we’ll guide you through the next steps.

6. Contact Information

Business Name: Zafrona Inc
Phone: +1 (916)-353-5100
Email: support@zafrona.store
Address: 12210 Tributary Ln, Rancho Cordova, California 95670, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)