Welcome to the FAQ section of Zafrona.store, your trusted destination for stylish and comfortable home chairs. Below you’ll find quick answers to the most common questions about our products, ordering process, delivery, returns, payments, and customer support.
1. What type of products do you sell?
We specialise in premium home chairs designed for comfort, style, and durability. Whether you're looking for ergonomic office chairs, cosy accent chairs, or stylish seating for your living space, we’ve got you covered.
2. How do I place an order?
Ordering from Zafrona.store is quick and easy:
- Browse our chair collection at Zafrona.store
- Select the item you love and click Add to Cart
- Go to Checkout, enter your details, and complete your payment
- You’ll receive an order confirmation email with your order summary
3. What payment methods do you accept?
We offer secure checkout with the following payment options:
- Stripe
- PayPal
- Cash On Delivery (Available in most U.S. locations)
All payments are securely encrypted and processed.
4. Do you offer international shipping?
Currently, we only ship within the United States. We do not offer international shipping at this time.
5. How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery usually takes 3–5 business days, depending on your location. A tracking number will be sent to your email once your order ships.
6. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use it to track your package directly through the carrier’s website.
7. What is your return and refund policy?
You may return most items within 30 days of delivery. After we receive and inspect the returned item, your refund will be processed within 10 business days.
8. What if my item arrives damaged or defective?
If your chair arrives damaged, defective, or not as described, please contact us within 48 hours of delivery. We'll be happy to resolve the issue promptly.
9. Can I change or cancel my order?
If you need to cancel or modify your order, please contact us within 48 hours of placing it and before the item ships. We will do our best to accommodate your request.
10. Are your chairs safe and high quality?
Yes. All our chairs are crafted using non-toxic, durable, and hypoallergenic materials. We select products that meet strict quality standards for both safety and comfort.
11. How can I contact customer support?
We are always here to help. Reach out using the contact information below:
Business Name: Zafrona Inc
Phone: +1 (916)-353-5100
Email: support@zafrona.store
Address: 12210 Tributary Ln, Rancho Cordova, California 95670, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)